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AT&T outage brings down Mountain View's emergency lines, 9-1-1 calls routed to Santa Clara County

by Zoe Morgan / Mountain View Voice

Uploaded: Fri, Sep 15, 2023, 1:54 pm 0
Updated: Wed, Sep 20, 2023, 1:07 pm
Time to read: about 1 minutes

Mountain View Fire Department vehicles in the Mountain View Police Department parking lot on Oct. 16, 2019. Photo by Magali Gauthier

Mountain View's emergency lines went down due to a widespread AT&T outage on Friday, Sept. 15.

The Mountain View Police Department learned about the outage just after noon on Friday, police spokesperson Katie Nelson said. Services were back up and running by 5:43 p.m., the police department said on X, formerly known as Twitter.

Calls to 9-1-1 were answered by Santa Clara County during the outage, police said. Those needing emergency assistance were told to continue to call 9-1-1.

The police's non-emergency number (650-903-6344) was still operational during the outage.

The impact of the AT&T outage wasn't limited to Mountain View. All the phone lines at the Palo Alto Police Department were down and Santa Clara County's dispatch system was also handling 9-1-1 calls in that city.

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Zoe Morgan
 
Zoe Morgan covers education, youth and families for the Mountain View Voice and Palo Alto Weekly / PaloAltoOnline.com, with a focus on using data to tell compelling stories. A Mountain View native, she has previous experience as an education reporter in both California and Oregon. Read more >>

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AT&T outage brings down Mountain View's emergency lines, 9-1-1 calls routed to Santa Clara County

by Zoe Morgan / Mountain View Voice

Uploaded: Fri, Sep 15, 2023, 1:54 pm
Updated: Wed, Sep 20, 2023, 1:07 pm

Mountain View's emergency lines went down due to a widespread AT&T outage on Friday, Sept. 15.

The Mountain View Police Department learned about the outage just after noon on Friday, police spokesperson Katie Nelson said. Services were back up and running by 5:43 p.m., the police department said on X, formerly known as Twitter.

Calls to 9-1-1 were answered by Santa Clara County during the outage, police said. Those needing emergency assistance were told to continue to call 9-1-1.

The police's non-emergency number (650-903-6344) was still operational during the outage.

The impact of the AT&T outage wasn't limited to Mountain View. All the phone lines at the Palo Alto Police Department were down and Santa Clara County's dispatch system was also handling 9-1-1 calls in that city.

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